The hospital needed to evaluate the value proposition of alternative operational plans for the ED, identify associated capacity issues and gain consensus around the operational plan and new facility processes.
Developed a simulation model to identify resource bottlenecks. Evaluated scenarios and best practices based on rising volumes to determine resources needed to remove bottlenecks. Maintained model for the hospital. Worked with client personnel to develop a detailed process model of ED processes.
Reid Hospital is a not-for-profit 233-bed regional referral medical center with 12,000 inpatient admissions and over 50,000 emergency room visits last year.